Retail Assist Wins at the Service Desk Institute Awards 2019

Held on Tuesday 26th March 2019, the SDI’s annual awards identify the excellence of outstanding service desk teams and individuals from across the globe, and celebrates their success. Having won Best Managed Service Desk in 2016, Retail Assist was keen to re-enter with a host of innovations to its service desk provision. Priding ourselves on the excellent provision we offer our customers, we entered Best Service Desk CX (Customer Experience) 2019, an award which highlights the amazing work upheld by our service desk team every day.

Delivering the award, Tim Ingham, one of the category judges, said: "Customer experience is something that's really close to my heart and I think it has the ability to have a really big impact on the way we deliver support. As a judge, it's really nice to see the kind of programmes in place that will deliver an impact for customers on the local, national and international stage. But, there can only be one winner and that is Retail Assist!"

Along with this, we were delighted to also be a finalist for ‘Best Small Enterprise Managed Service Provider 2019’, which recognises the wealth of services offered across our Managed Services.

It was a wonderful evening and Retail Assist had representatives from various parts of the business to enjoy the exciting gala dinner event at the Birmingham Hilton Metropole.

---

Article courtesy of Retail Assist